This section aims to clarify all payment procedures and conditions related to the services provided by us. Please read this policy carefully before using our services. Your use of REINVEST implies your full agreement to all the terms and conditions stated below.

1. Accepted Payment Methods

To ensure an easy and reliable experience, we offer a variety of payment methods. Please note that you are responsible for any additional fees that may be imposed by the provider of your chosen method:

Bank Cards: Most major debit and credit cards (such as Mada, Visa, and Mastercard) are accepted and processed through a secure, encrypted payment gateway.
Electronic Wallets: Payment options are available through popular electronic wallets such as Apple Pay on compatible devices.
SADAD Service: The SADAD payment service is available for specific services (such as participation in auctions), which allows for the issuance of an invoice and payment of its value through approved bank channels in the Kingdom of Saudi Arabia.
Private Wallets: You can use your balance in your account's private digital wallet to complete purchases. This method appears when purchasing some, but not all, services, and is available when you proceed to the payment page for specific services.

2. Service Fees

The fees applicable on REINVEST vary depending on the specific service chosen by the user. The final cost is determined based on several factors, such as the service type, duration, and associated additional features.

Fee Transparency: The final and detailed fees will always be clearly displayed on the service page or in the shopping cart before completing any transaction.
Detailed Contracts: This clause applies to services that require precise customization according to the user's needs and requirements. A detailed and separate contract is created for each user or specific service. This contract accurately defines the type of service provided (e.g., project scope, work stages, technical specifications), the agreed-upon work mechanism, and the expected timeframe for completion. The final prices for each service or work stage are clearly and specifically determined within the contract, based on the volume and scope of work. These prices are binding for both parties upon signing the contract. The detailed contract specifies the accepted payment methods, in addition to special payment terms.
Offers and Discounts: Offers and discounts may be applied to specific services or service groups for a limited time, or for specific user segments. If a discount is available, the service price will be clearly displayed before the discount is applied (the original price) and the final price after the discount is applied. All offers and discounts are subject to specific terms and conditions.
Price Changes: REINVEST reserves the right to modify the prices of services at any time. The modified prices will be applied to services purchased after the adjustment, and your purchase of any service constitutes your agreement to its price.

3. Payments and Invoicing

Advance Payment: Advance payment is required before starting the provision of the agreed-upon service. The advance payment may be the full value of the service or a portion thereof, depending on the type of service and the method of purchase, which will be specified when purchasing the service or in the detailed contract.
Invoice Issuance: The invoice is issued automatically or manually after confirming the service request or signing the detailed contract. In the case of ongoing services, invoices are issued recurrently on a periodic basis. You will be notified of invoices electronically, and you can always find your issued invoices within your REINVEST account in the "My Documents" section.
Payment Timing: The outstanding amount must be paid by the due date displayed in the "My Payments" section of your account or as stipulated in the detailed contract. In the event of failure to adhere to the final due date, REINVEST reserves the right to suspend the provision of the service or impose a late penalty fee in accordance with the terms and conditions of the service or the detailed contract.
Payment Confirmation: Upon successful completion of the payment process via one of the available methods, a payment confirmation is sent or displayed. The payment process is considered finally confirmed once the amount has reached REINVEST's accounts.
Payment Currency: All prices and fees mentioned on REINVEST are in Saudi Riyals (SAR). You are responsible for any additional fees if the currency used on your card or by your bank is different.
Value Added Tax (VAT): VAT is calculated on services in accordance with the law of the Kingdom of Saudi Arabia and is shown as a separate item on the invoice.

4. Refund Policy

Non-Refundable: Generally, paid service fees are non-refundable after the service is activated, as the service is considered fully provided upon purchase.
Exceptional Cases: Refund requests are considered in exceptional cases related to the type and conditions of the service, detailed contracts, or in the event of a significant technical error on the part of REINVEST that resulted in the non-provision of the service.
Refund Request Procedure: If there is a legitimate reason to request a refund, you must submit a request via the method specified on the purchased service page within your account or by sending a request from the "Contact Us" page. The request will be reviewed and responded to within 2 business days.

5. Electronic Wallets and Available Balance

Balance Ownership: The funds in your electronic wallets within your REINVEST account are your property.
Right to Refund (Withdrawal): You have the right at any time to request the return of any available and unused balance in the wallet to your personal bank account. The withdrawal request is submitted from within the wallets and will be processed within 2 business days. The refund to your bank account may take up to 21 business days, depending on the payment method used and the policy of the issuing entity.
Non-Refundable Balance Exclusions: Amounts added to your wallets as Rewards (amounts granted to you by REINVEST as part of loyalty programs or promotional rewards), Compensations (amounts provided to you by REINVEST as compensation for a defect or error in the service), and Exclusive Funds (amounts that can only be used to purchase services within REINVEST digital platforms) are excluded from the right to withdrawal.
Fees: The process of withdrawing the balance may be subject to administrative fees or bank transfer fees which will be deducted from the refunded amount. These fees depend on the chosen payment method and withdrawal method.

6. Information Security and Protection

Confidentiality: REINVEST is committed to protecting your payment data. Credit card information is not stored on our servers.
Encryption: All payment transactions are encrypted using the latest security protocols (SSL/TLS) to ensure the confidentiality and integrity of the data.
Fraud: REINVEST reserves the right to reject or cancel any payment transaction suspected of being fraudulent or unauthorized.

7. Updates and Modifications

REINVEST reserves the right to amend this Payment Policy at any time. Any changes will be published on this page, and your continued use of REINVEST digital platforms constitutes your agreement to the amended policy.